Help guests navigate rooms, restaurants, entertainment, events, and resort services. Keep property information consistent and requests moving to the teams that can help.
Illustrative industry experience. Connections and actions are scoped during discovery.
YOUR CONNECTED SERVICES
From exploring the resort. To arranging the experience.
A website people can find. An agent that helps them move forward. Marketing that keeps your organization in mind. Built around the journey your industry needs.
DISCOVER. UNDERSTAND. ACT.
Resort dining, entertainment, hotel stays, and event venues
SAMPLE SEO RESULTcasinos.exampleOne destination. Your whole evening.
Explore stays, dining, entertainment, and event experiences.
ServicesLocationsUseful answers
A clearer path from search to service.
Connect useful service content, location information, technical SEO, and AI search foundations. Help people understand what you offer and find the right next step.
LUMEN RESORT COLLECTIONOne destination. Your whole evening.
Explore the resort
1Explore a venue
2Reserve an experience
3Receive visit guidance
Illustrative journey. Step 1 of 3.
Bring the whole resort into view.
Create connected property, hotel, dining, entertainment, and event pages. Build clear reservation and ticketing paths using selected systems, with structured destination information for search and AI discovery. Guests can arrange more of their visit from one coherent experience.
Can I plan dinner and a show at the same property?
I can share the property’s approved dining and entertainment information and help you find the official reservation paths.
Venue details and reservation paths connected.
Useful answers across the property.
Configure calls, SMS, email, and site chat around approved hospitality information, venue schedules, and service-team routes. Complex or restricted inquiries go to authorized staff. Guest-service teams receive clearer requests while routine questions have a consistent answer.
SOCIAL + VIDEOMore reasons to experience the resort.
LUMEN RESORT COLLECTIONMake an evening of it.
Connect dining, entertainment, and a clear reservation path.
Your brand. A clear invitation.
One brand. More ways to experience it.
Create reviewed campaigns for dining, stays, entertainment, and events. Adapt branded emails, social graphics, and video concepts for eligible, permissioned audiences. Reduce campaign production effort across resort venues.
Organize routine inquiries before they become another interruption. Keep the personal service, judgment, and exceptions with the people who know your organization.
YOUR PEOPLE + YOUR AI
Connect the property’s people.
Agents share approved hospitality information and organize requests. Authorized venue teams retain reservations, exceptions, and decisions outside the agent’s scope.
A REQUEST WITH CONTEXTCoordinate a group dinner and resort event.
InquiryContextActionTeam
INQUIRY
Identify the property and hospitality venues
Responsible teamResort events coordinator
Step 1 of 4. Illustrative handoff.
The right request. The right people.
Carry permitted details into the handoff so your team can pick up the conversation with context. Escalate exceptions, judgment calls, and sensitive requests according to your handling standards.
YOU DEFINE WHO DOES WHATLess chasing. Clear ownership.
Guest services
Property guidance and guest exceptions
Venue teams
Dining, entertainment, and event arrangements
Marketing team
Review eligible audiences and hospitality promotions
AI handles approved routine actions. Your team retains review and exceptions.
Your team sets the standard.
Define the knowledge, permissions, routing, and review steps before connection. A compatible dashboard can make requests, follow-ups, and responsible teams easier to see.
Approved organizational knowledge
Scoped system and dashboard connections
Testing, human handoffs, and refinement
LESS REPETITION. MORE CAPACITY.
Make routine work lighter. Make service feel easier.
Reduce manual coordination around the requests your teams handle repeatedly. Keep client effort, resolution quality, and staff workload visible as you refine the deployment.
A QUALITATIVE BEFORE + AFTERLess friction. A useful next step.
01Ask naturally
02Get approved help
03Keep context for the team
Conceptual flow. No measured wait-time claim.
Less queuing. Less repeating.
Give routine questions a direct route to approved answers and useful actions. Clear escalation helps clients reach a person when needed, with fewer requests to start again from the beginning.
What could your team do with that time?
Estimate routine handling time that could be redirected. Requests × staff minutes × (AI share ÷ 100) ÷ 60. Review effort, integration overhead, exceptions, and actual outcomes still need to be measured.
Venue information answers
Hospitality inquiry summaries
Approved event communication preparation
THE SAME KNOWLEDGE. A CLEARER EXPERIENCE.
CallsSMSEmailChat
KnowledgeApproved
LocationMatched
Human helpDefined
Less effort for them. More focus for you.
Use the right location information and approved knowledge across selected channels. Clients get clearer next steps, and your people spend less time correcting inconsistent answers or recovering missing details.
BETTER FOLLOW-UP. STRONGER RELATIONSHIPS.
One destination. More reasons to come back.
Connect hospitality discovery, guest information, and reviewed campaigns across stays, dining, shows, and events.
ILLUSTRATIVE EMAIL + CAMPAIGN CREATIVE
From your approved domainLUMEN RESORT COLLECTION
Make an evening of it.
Connect dining, entertainment, and a clear reservation path.
One clear next step
More reasons to experience the resort.
Reviewed stay, dining, and entertainment creative keeps eligible guests connected across your destination.
Branded newsletters and approved follow-ups
Social graphics, carousels, and posting plans
Creator-style, animated, and brand-fit video concepts
Client feedbackA chance to listen. A reason to improve.
Make the next visit easier to choose.
Plan timely, relevant follow-ups, honest feedback invitations, and appropriate referral paths for eligible audiences. Your team approves the content, timing, and next step.
MEASURE WHAT MATTERS TO YOUA connected visit. A focused team.
Admin hours
Time spent answering venue questions and coordinating handoffs
Hospitality opportunities
Dining, room, entertainment, and group inquiries
Guest experience
Feedback, useful answers, and return-visit engagement
Your baseline. Your goals. Actual results.
Connect the experience to the outcome.
Clearer hospitality journeys can surface more venue opportunities while organized requests reduce coordination across resort teams. More completed inquiries and repeat visits can create revenue opportunities. Less administrative work can free capacity. Measure both alongside client feedback.
BUILT FOR CASINOS AND RESORTS
One destination. More connected service.
For larger teams and expanded scope. Three connected packages combining your website, customer agents, marketing, and ongoing refinement. These are separate from the small local business promotion.
ESSENTIALS
Guest Access
One resort improving approved hospitality information.
From$3,995/ month
$10,000 one-time implementation
Up to 1 property
Answer approved hotel, dining, entertainment, and access FAQs
Connect reservation and event-inquiry journeys
Route calls and messages to hospitality teams
Website + discoveryUp to 10 core pages, editing dashboard, SEO, local and AI search foundations.
Customer agents + workflowsCalls, SMS, email, and site chat. Up to 4 approved workflows and 1 standard system connection.
Marketing + refinement1 email campaign, 4 social graphics per month. 2 hours of monthly refinements.
GROWTH
Resort Experience
A complex resort connecting departments and guest requests.
From$7,995/ month
$20,000 one-time implementation
Up to 2 properties
Coordinate dining, stay, and entertainment service requests
Capture group-event inquiries with context for sales staff
Plan permissioned hospitality campaigns and guest follow-ups
Website + discoveryUp to 20 core pages, editing dashboard, SEO, local and AI search foundations.
Customer agents + workflowsCalls, SMS, email, and site chat. Up to 8 approved workflows and 2 standard system connections.
Marketing + refinement2 email campaigns, 8 social graphics, 1 short video per month. 4 hours of monthly refinements.
CONNECTED OPERATIONS
Destination Network
A portfolio coordinating hospitality service across destinations.
From$15,995/ month
$40,000 one-time implementation
Up to 5 properties
Route service by property, department, and approved guest context
Connect portfolio reporting and departmental workflows
Coordinate brand standards with property-specific content and offers
Website + discoveryUp to 40 core pages, editing dashboard, SEO, local and AI search foundations.
Customer agents + workflowsCalls, SMS, email, and site chat. Up to 16 approved workflows and 4 standard system connections.
Marketing + refinement4 email campaigns, 16 social graphics, 2 short videos per month. 8 hours of monthly refinements.
Explore the three packages
Compare included capacity and deliverables
Casinos and resorts bundle specifications
Included scope
Guest Access
Resort Experience
Destination Network
Locations / teams
Up to 1 property
Up to 2 properties
Up to 5 properties
Core website pages
10
20
40
Approved workflows
4
8
16
Standard system connections
1
2
4
AI voice minutes / month
2,000
6,000
15,000
Digital conversation threads / month
1,000
3,000
8,000
Marketing email sends / month
2,500
10,000
25,000
Email campaigns / month
1
2
4
Social graphics / month
4
8
16
15–30 second videos / month
0
1
2
Refinement hours / month
2
4
8
Monthly usage and creative allowances are shared across the locations or teams in the bundle and reset monthly. Website pages, workflows, and connections describe the implementation scope, not new monthly deliverables. A digital thread is one client conversation on one channel within 24 hours; campaign email sends are counted separately. Each campaign includes one design and one audience send. Creative includes one revision round. Refinement hours cover approved content, routing, and workflow changes.
One implementation. Your team in the loop.
Higher tiers retain the core capabilities and expand the actions and capacity. Every bundle includes discovery, configuration, a website with an editing dashboard, search foundations, approved knowledge, staff handoff rules, deployment testing, team onboarding, and a monthly results review. Connections, language coverage, concurrency, and permitted actions are confirmed with your systems.
Starting prices in USD for the stated scope. Implementation is a one-time fee; ongoing management is monthly. Paid media, payment processing, external software subscriptions, and bespoke integrations are additional. Usage above the included allowance and extra locations require an agreed scope and price before activation. Final pricing, security and privacy requirements, and launch timing are confirmed in your proposal. No payment is collected here.
INCLUDED LAUNCH CAMPAIGN
Bring the whole destination into view.
Launch a dining, entertainment, or hotel campaign with one landing page, one email, and two social graphics. Hospitality content only; gaming offers, wagering, and eligibility decisions are outside these bundles.
Included with every bundle: one campaign landing page beyond the core page allowance, one email, and two graphics. The email and graphics count toward the first month’s content allowance. Offer value, ad spend, audience permissions, and fulfillment are set by your organization.
THE OPPORTUNITY, MADE CONCRETE
What could better follow-through change?
Worked examples to make the opportunity easier to see. These are sample assumptions, not client results or forecasts.
ILLUSTRATIVE EXAMPLE
20%
more qualified event inquiries
Before · 100
Example after · 120
Monthly event inquiries. Twenty additional qualified inquiries could produce four additional event bookings at an assumed 20% close rate. Event values and costs vary; no gaming revenue assumption is used.
ILLUSTRATIVE EXAMPLE
83.3
staff hours redirected per month
AIYour team
2000 routine requests × 5 staff minutes × 50% handled by AI ÷ 60 = 83.3 hours. Review, exceptions, and setup time are not included.
DESIGNED AROUND YOUR EXPERIENCE
Less friction.
More room for relationships.
Better routing between hospitality teams, fewer repeated questions, and clearer group-event follow-up.
Measure it with your team. Hospitality inquiry conversion, event handoffs, service completion, and guest feedback.
Examples are independent of package allowances and do not predict return on investment. Actual volume, conversion, satisfaction, revenue, and time savings depend on adoption, demand, systems, and staff review. Establish a baseline before rollout.
TAILORED. TESTED. REFINED.
Your operations. Your handling standards.
We start with your goals, then agree on the knowledge, connections, actions, and handoffs that fit your organization.
Discover
Map your client journeys, locations, team responsibilities, and existing systems.
Configure and connect
Build the content, creative, and approved workflows. Scope integrations, privacy, access, and communications permissions before connecting systems.
Test and refine
Review scenarios with your people, verify handoffs, and refine the experience before rollout. Track outcomes against your own baseline.
CASINOS QUESTIONS
Good questions. Clear answers.
Does this cover gaming transactions or player decisions?
These examples focus on hospitality, destination information, marketing creative, and administrative support. Gaming transactions, credit, player eligibility, and regulated decisions are outside this proposed scope.
Can content vary across resort venues?
Yes. Property, restaurant, show, and event information can have separate approved sources and routing while preserving a consistent guest experience.
How are promotions reviewed?
Your team defines eligible audiences, consent, age restrictions where relevant, offer rules, and required approvals. No campaign is sent or published by these website demonstrations.
Can agents book dining or entertainment?
We can scope supported reservation or ticketing journeys after assessing the selected systems, approved actions, and handoff requirements.
What do your industry packages include?
Our three bundles combine a website and editing dashboard, SEO and AI search foundations, customer agents, marketing creative, deployment testing, team onboarding, and monthly refinement. Starting prices range from $3,995 to $15,995 per month, plus one-time implementation fees. Each tier has stated location, workflow, usage, and content allowances; final scope is confirmed in a proposal.
Are the growth and time-saving examples actual client results?
No. The examples use stated assumptions to show how a change in bookings, inquiries, administrative handling, or follow-through could affect an organization. They are not measured results, forecasts, or guaranteed outcomes. We establish your own baseline and review actual outcomes with your team.
PLAN YOUR NEXT MOVE
Connect the destination. Elevate the visit.
Tell us about your locations, teams, and priorities. We’ll plan the right connections together.
Automate Planet designs casino resort websites, AI guest-service agents, approved marketing creative, and administrative workflows. Connect hospitality and destination information across properties, venues, and service teams.
