THE STARTING POINT
The work that needed to change.
During business hours, callers seeking a quote could wait for a callback. The agency reported losing some of those opportunities before its team could respond.
WHAT WE BUILT
A project shaped around the problem.
Introduced an AI receptionist to answer incoming inquiries promptly.
Enabled the agent to send callers a quote link during the conversation.
Supported quote intake by phone when callers preferred to continue the process on the call.
THE REPORTED OUTCOME
What the evidence shows.
The agency reported a 30% increase in leads after introducing the AI receptionist. Callers could begin the quote process during the initial conversation instead of depending on a later callback. This work supports intake and follow-up, with insurance advice and policy decisions handled by the licensed team.
A FEW USEFUL DETAILS
Questions about this project.
How did the receptionist help quote seekers?
It answered inquiries promptly and offered a quote link by text or phone-based quote intake, giving callers a next step during the initial conversation.
Is the 30% lead increase independently verified?
No. It is a client-reported outcome relayed by Automate Planet’s owner. The measurement period, baseline counts, and lead definition were not supplied.
Does the AI make insurance coverage decisions?
This project supports quote intake and follow-up. Insurance advice and policy decisions remain with the licensed team.
